Refund policy

Laiz Handmade does not accept returns or exchanges for change of mind for orders as they are handmade-to-order.

Returns for an exchange will be granted if the item is deemed faulty or defective, given the item is returned within 14 days of the customer receiving the item, as defined in Australian Consumer Law. Laiz Handmade reserves the right to deny returns or exchanges for such reasons as change of mind, wrong size or not liking the style or colour choice. Laiz Handmade also reserves the right to deny cancellation of your order due to change of mind or change of circumstances prior to your item being shipped out. Please note processing times are estimates.

Please use the size descriptions, product descriptions and customer reviews when choosing an item. There is specific information in the item descriptions regarding each item. 

It is imperative that you measure and use your own measurements when purchasing custom items.  Do not rely on your 'usual' sizing. 

Please email laizandco@hotmail.com or DM Laiz Handmade on Instagram @laizhandmade with your measurements if you are at all unsure when placing your order as we would love to help you prior to checkout. 

Please also note Laiz Handmade uses Inches and CM metric systems, this needs to be stated when you place your order which metric system you are referencing. 

If you feel you have received a faulty or damaged item, please get in contact via email.

Laiz Handmade is not responsible for any damage done to items after purchase, including damage or faults caused by washing machines or laundry products, such as but not limited to stains, bleaching or dye leaking, or damage caused by contact with chemicals.